Before you start

There are various scenarios you may encounter when installing or upgrading Hatch Embroidery software:

Download a trial

Purchase after a trial

Purchase without a trial

Upgrade an existing installation

Purchase with a product key

All of these scenarios require you to sign in, if you already have a Hatch Embroidery account, or register a new account. Simply go to the Hatch Embroidery website at hatchembroidery.com and click the Sign In button at the top of the screen. Any of the other buttons on the home page – Buy Digitizer, Download Free Trial, Update/Upgrade to Hatch 3, etc – will eventually lead to the same sign-in screen.

If you have an existing installation, take note of the following...

Custom assets

Hatch Embroidery allows you to create files or ‘assets’ of various kinds during normal use. The most important of these are of course actual embroidery designs. There are other assets you may create such as design templates, custom motifs and borders, and keyboard design collections. These assets are preserved from installation to installation, whether installing a new version of Hatch Embroidery or an update patch. If you want to move your Hatch Embroidery to another PC, you will need to manually transfer any custom assets you have created or received from third parties. See Personal data for details.

Caution: When installing new or updated assets, such as design templates, custom motifs and borders, or keyboard design collections, the installation procedure will not overwrite existing assets of the same name. If you do want to install new assets, remove or back up the old ones before updating your current installation.

Periodic updates

Periodically you will receive automatic updates to your software installation. These will include improvements and fixes to known problems. To update your embroidery software...

Connect your computer to the internet.

Start your Hatch Embroidery software. It will automatically check for software updates.

If it is not up-to-date, you will be prompted to start the update.

The required file will be downloaded from a secure server.

Once download has completed, follow the prompts.

Once completed you will need to restart your PC for all changes to take effect.

Note: Automatic updates overwrite your ‘normal’ template. If you have made changes, you will need to save them to a custom template – e.g. ‘My Template’.

License management

Each licensed copy of the software is for a single user. You may install Hatch Embroidery on multiple computers but only one active session can be used at one time. Some frequently asked questions...

Question

Answer

How do I release my Hatch Embroidery license for use on another computer?

See this article.

If I uninstall the software, is the license automatically released?

In short ... No! See this article.

How do I use Hatch Embroidery while not connected to the Internet?

In the Sign-in dialog, tick ‘Keep me signed in’. You will not need to re-connect to the Internet for 30 days.

How will I know when my license is about to expire?

While working offline, you will start receiving warning messages two weeks prior to license expiry.

Support

FAQs